It seems fitting that during National Telecommunicators Week, Bastrop County ESD #3 announces that Nichole Kuhlmann will join our senior leadership team in May to serve as our Communications Center Manager.  Nichole is an accomplished communications leader known for her expertise and endorsed by trusted professional references. 

Nichole is wrapping up a successful tenure as the Communications Manager for the City of Schertz, dispatching law enforcement, EMS, and Fire.  In that role, she led a staff of 16 full-time and three part-time telecommunicators, handing over 100,000 requests for assistance annually for the combined departments and jurisdictions.   Nichole has been in Schertz since 2004.  She served as a supervisor from 2008-2021 when she was promoted to Manager.

Nichole successfully managed through the rapid growth in Schertz and the surrounding communities and is excited to apply what she has learned as she builds something special in our community. Nichole will begin assembling a team of twelve telecommunicators to answer 911 requests for medical assistance and manage the Bastrop County EMS system.  She will also kick-off and lead the implementation of the new computer aided dispatch system.

Nichole built a successful Communications Center team in Schertz.   She rode the wave of growth, scaling the system to keep up with the community’s evolving needs.   This experience will serve us well and the opportunity to build a new center and scale once again attracted her to Bastrop County. 

Nichole has a BS in Criminal Justice and her Master Telecommunicator certification, EMD and several other respected industry credentials.